This newsystem will allow you to:
这个新系统将允许您进行以下操作：
Reply directly to our notifications from your preferred emailaddress. No more “do not reply” emails
直接从您电子的邮件地址通知我们。不再有“无回复”电子邮件
Sign in to WERCSmart and the support center simultaneously (thisfeature will be implemented in late June)
登陆WERCSmart和支持中心（此功能将于6月底实施）
Assign your ticket directly to the team (e.g., regulatory,accounting etc.) who you think can best help resolve your issue
将您的服务请求直接分配给您认为有助于解决您问题的团队（例如，监管，会计等）
Add “cc” notations upon creating a new service ticket
在创建新的服务请求时添加“cc”记号
Access instant existing solutions instead of waiting for ticketreply
访问即时现有的解决方案而不是等待请求答复
Submit a ticket directly from your preferred email address
直接从您的电子邮件地址提交服务请求
Find support resources 24/7 in the new solutions area
在新的解决方案领域中每天24小时提供资源支持
Maintain a ticket/email history in a secure area
在安全区域保留服务请求/电子邮件的历史记录
Our phone support telephone number will remain thesame. However, please be advised that emails andtickets created in the current system will not transfer tothis new system. We will notify you a few days prior tothe new system launch date.
我们的电话支持号码将保持不变。请注意，在当前系统中创建的电子邮件和服务请求将不会转移到此新系统。我们将在新系统启动的前几天通知您。
We appreciate your cooperation during this transition periodand hope you find an improvement in your customer supportexperience.
感谢您在此过渡期间的合作并在客户支持体验方面有所改进。
